Customer service

Here you will find the most frequently asked questions about our brand.

Can't find what the answer you're looking for!

Please send an email to
support.eu@nicks.com

FAQS

  • When you've completed your purchase, an order confirmation is sent to the email you used when buying. When the goods have been dispatched from our warehouse, an update will also be sent to your email with your delivery and tracking information. You can expect your product in 1-3 working days from purchase.

  • Your receipt is sent to you in your order confirmation email. Check your inbox alternatively in your spam.

  • We offer the most common payment options, from Klarna to Apple and Google Pay and Visa, MasterCard and American Express.

  • If you received the wrong goods or if something is out of the ordinary, take a picture and send it to our customer service at support.eu@nicks.com. We will help you and make it right.

  • When you have completed your payment you'll be redirected to an order confirmation page. You will also receive an order confirmation email sent to the email address you provided at the checkout. If you have not received any confirmation by e-mail, please contact our customer service on support.eu@nicks.com.

  • When you've confirmed your order, an order number is automatically created, this to make the delivery as efficient and quick as possible. Thus we cannot guarantee that we can remove or change your order. Contact our customer service at support.eu@nicks.com and we will help you further.

  • Check our different alternatives at checkout!

  • You do not have to register in order to become a N!CK'S customer. However, there are many advantages to register. You can quickly check out, see historical orders and receive exciting offers.

  • Absolutely, certainly you can! However, it happens through any of our partners when we do not have the opportunity to deliver frozen goods directly to you. Click here to see what taste to suit you!

  • Nicks available today in bla bla bla

  • Normally, your goods are sent on the same day or day after your order.Then it takes a few days for the goods to come to you.The total delivery time is therefore about 3-5 working days.

  • All the products sold on our website (eg merchandise, hats etc) are covered by 14 days of withdrawal. However, note that products classified as food (bars, sweetening compensation etc) cannot be returned due to hygiene reasons everything according to the distance contract law. If you have any questions about this or have an item that you want to return, please contact our customer service at support.eu@nicks.com to see how we can help you.


    Recipient address for return


    Remember that return shipping is funded by the customer and opened packaging is not replaced.